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Overview of Hexbug
Hexbug is a toy brand that has innovative technology built in the toys like micro robotic creatures as they believe that innovation should be sparked in kids at a younger age. Hexbug products have gained the attention of not only children but also adults making them a global leader when it comes to STEM education, robotics, and technology.
Mission
Hexbug’s mission is to provide children with a positive experience in making use of robotics from a very young age.  The reason why they care so much about introducing robotics to children at a young age because that is the time when children are at a learning stage, and they are in frequent contact with toys. Children tend to learn from their surroundings and therefore, it is important that the toys they are playing with, are not just a mere time pass but also something that they can adapt through.
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To fulfill their mission, Hexburg has been making toys with innovative technology since many years now. They have a large variety of toys. It ranges from buildable playsets to battling robots, catering all types of age groups to make them active from the very start.
Products
As you open the website of Hexburg you will see different tabs of toys. These tabs include nano, BattleBots, Hexmods, junkbots, VEX robotics, and Mechanical Bugs. Each of these categories consist of a plethora of toys with different features. They also have a video on their website which you can see regarding that product before making your purchase choice.
Delivery
To cater the needs of your child and to get that product delivered to you Hexbug delivers its products to you via FedEx and UPS. They can also arrange freight and palletized shipping to cater your child’s demands.
 Any order that is received before 3:00 pm CST from Monday to Friday is delivered the same day so in case your child is throwing tantrums for a new toy, you can place an order with Hexbug and get it delivered to you right away. Orders after 3 pm CST on Friday are then delivered on Monday.
Hexbug Tracking
To get to know the details of your Hexbug order, i.e., when it will be delivered and at what time, then you can use your order iD from your billing details and track your order. On their orders and returns tab you need to enter your order ID, billing last name, and email address or zip code to track your order.
This gives you the details about the time and date your order will reach your house so that you can be prepared and keep your child excited for it. This will prevent you and your child from unnecessary waiting time.
Hexbug Order Status
Using the same order ID that you received at the time of billing you can check your order status. The order status gives you all the details whether your order has been confirmed or not, where your order has reached, if it is within the Hexbug’s facility or in transit, or whether it is with the delivery service and on its way to you.
The order status facility not only gives you transparency but also impeccable  control over the entire delivery process from start to end.
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Free Shipping and Promotions
Hexburg is not only known for its unique products but also for its free shipping and promotions to facilitate their customers. To qualify for free shipping, you should place an order for $35 or more so, once you enter your shipping information you will see that no shipping charges have been added to your bill. This is not applicable for upgrades or other shipping options.
To facilitate and draw their customers towards them, Hexburg has several offers going on throughout the year. With such promotional offers why would you not want to purchase toys from them for your child? All offers can be accessed on their websites. These offers are not applicable on sale items and can also be not combined with other coupons, discounts, or gift cards.
Contact Support
You can contact Hexburg’s team using different contact numbers and addresses from several countries where they are operating from. Hexbug’s customer service is considered as one of the best so you should expect to be facilitated quickly without any troubles.
+1-903-453-0804
+1-214-853-5687 (fax)
For media requests or information:
Innovation First Labs, Inc.
6725 W. FM 1570
Greenville, TXÂ 75402
United States
For regional sales and distribution
Canada
Innovation First International – Canada, Inc.
940 Brock Rd. Unit #9
Pickering, Ontario L1W 2A1
Canada
+1-905-492-2099
UK & Europe
Innovation First International (UK) Limited
6 Melford Court
Hardwick Grange
Warrington WA1 4RZ
United Kingdom
+44 (0) 1925-453144
China
Innovation First International (Wuhan) Limited
Suite 4301, Zheshang International Building
718 Jianshe Avenue
Jiangan, Wuhan
Hubei, China 430014
+86 (27) 8860-6608
+86 (27) 8860-6608 (fax)
Asia-Pacific
Innovation First Trading SARL
Suite 1006, Chinachem Golden Plaza
77 Mody Rd., Tsim Sha Tsui East
Kowloon
Hong Kong
+852 2152-0727
+852 217-9335 (fax)
