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Table of Contents
Customer Care of Proform
1 (833) 680-4348 US
Email: [email protected]
International Coverage: United Kingdom France Canada & Australia
Overview of Proform
Proform is known to sell different type of exercise equipment like treadmills, stationary bikes, and ellipticals. On the purchase of any equipment, Proform gives an iFit membership through which you can choose your own trainer that will train you from the comfort of your home.
The trainer can control the speed, resistance, and incline angle of your machine so that you can train at their pace. You can also willingly choose to ignore the auto settings and go at your own pace. It depends on whether you would like to train with the trainer or all on your own.
Mission
Proform has a mission to assist its customers from the beginning of their fitness journey till the very end. This means that they want to be helpful in choosing the right equipment for their customers and with the help of personal trainers their customers achieve their fitness goal right from the comfort of their homes.
They are very focused towards their customers; therefore, they want their website to be a one stop shop for all their customers’ fitness needs. Proform introduced their iFIT membership program solely for the purpose to achieve their mission.
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With their iFIT membership they even provide customers with free equipment and as usual, a personal trainer along with it that can control their machine and train them virtually.
Moreover, this business has made the correct use of technology. A few years ago, no one would have thought they would be able to train with a trainer from their own home. But with Proform’s new technology the trainer can control your equipment preventing you from splurging on gym fees therefore, it is economical along with being feasible as well.
Products
The moment you open Proform’s website you will see a few categories on their main page including Proform+, Treadmills, Bikes, Fitness Mirror, Ellipticals, Rowers, Strength, and iFIT.
Proform+ gives you the details of on how to get free equipment which will help save your hassle of going to the gym and spending your money there. It will provide you with personal training sessions at your home and that too without any time limit unlike gyms which also means that it is cost effective.
On other tabs like Treadmills, Bikes, Fitness Mirror, Ellipticals, Rowers, and Strengths you can access several models that are available in each category. They all differ in terms of cost and specific features. iFIT tab is Proform’s initiative which gives you access to trainer facilities at home. The trainer can control your machine and, in that way, you can learn along with them at their pace.
Delivery
With the Covid-19 pandemic, many gyms were closed due to Covid-19 precautions and therefore, a sudden need for exercise equipment at homes emerged so that people could maintain their health and stay fit while being at home.
People started caring more about their personal fitness while they were at their home because they were gaining weight by just sitting in one place in isolation, and so, they resorted to purchasing exercise equipment online.
With the Proform delivery system you can easily choose the model of the equipment you want to go for by looking at their detailed descriptions which tells you about the different features they have, you can then place your order on their website, and then the waiting game of the machine being delivered to your home begins.
Their delivery makes sure that the product reaches to your doorstep or else, the hassle of going to the store and getting a huge machine and transporting it on your own can be a lot of trouble that you might not be willing to go through.
Proform Tracking
If you are in a hurry to get in shape or keep yourself fit and cannot wait for the exercise equipment to arrive at your house, then Proform provides tracking services through which you can track your order and see when you are going to receive it.
At the time of purchase, you must have received a receipt that stated your billing amount, it also includes your tracking number. Go to the order status tab on the Proform’s website, enter the tracking number, and you will get to know the delivery date in a few seconds.
Proform’s standard delivery days are 10-14 but with Covid-19 things can change slightly as they ensure the safety of their staff as well as their customers.
Proform Order Status
You can not only track your order on Proform’s website, but you can also track your order. The waiting time to check the order status on phone and online chats on Proform is typically very long therefore, it is feasible to check it online by inserting your tracking number.
You will get to know the stage at which your order is in by the Proform Order Status tab on their website, which tells whether the order has been dispatched or not, when will it be dispatched, is it with the delivery company, or is it about to reach you.
Policies
Proform has a free delivery policy which means you can order your equipment without worrying about paying extra for delivery. Moreover, Proform also provides a 30 day return policy so, in case you get a defected equipment or are not satisfied with your product you can easily return it and that too without any delivery charges.
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Another policy that Proform provides that really inclines customers towards Proform’s products is their financing facilities. If for some reason, you cannot afford the equipment or need it urgently without having money on your hand then you can avail their financing facilities and pay accordingly without creating a hole in your pocket.
Contact Support
To get in touch with Proform, there are various numbers to contact their team. There are contact numbers and email addresses available for you to reach out to them, displayed on the website.
For sales team:
1-888-742-0128
For help with order tracking:
For customer service:
1-833-680-iFIT (4348)
For iFIT support:
1-866-608-1798
For Billing and Returns:
1-866-896-9777
For Extending Services Plan:
1-877-677-3838
1-866-538-6117
For Media Relations:
